Your Details


Your Quote



About Your pet

Please take care to answer all the questions honestly and to the best of your knowledge. If you don't, your policy may be cancelled or treated as if it never existed or your claim rejected or not fully paid.

About you

Important. Once you have purchased your policy we'll send you an email which will include copies of your documentation.

We are trying to become a greener company by reducing the amount of paper we print. If you would prefer to receive your documents by post please tick the box below.

Post my documents to me

About your policy

You and your pet - are all these things true?

You accept:

  • that previous, existing, ongoing and recurring medical conditions and symptoms will not be covered by your Aviva pet insurance policy
  • that injuries, illnesses or diseases that occur prior to the Aviva pet insurance start date will not be covered
  • that any illnesses or diseases that occur within the first 10 days of the Aviva pet insurance start date will not be covered

Your pet:

  • is not used for any commercial, security or racing purposes (including commercial breeding)
  • does not have aggressive tendencies (dogs only)
  • has not been involved in any incidents or accidents that may give rise to any legal action against you (dogs only)
  • is not an animal which should be registered under the Dangerous Dogs Act 1991 or the Dangerous Dogs Act (Northern Ireland) order 1991 or any subsequent amendments


  • are resident of the United Kingdom, the owner and keeper of the pet, and the pet is kept in the United Kingdom at the address you have provided

Your data

Insurance Factory Limited provide, administer and arrange Aviva pet insurance policies and is a data controller for these purposes. Aviva Insurance Limited is responsible for underwriting and claims in relation to your policy and is data controller for these purposes. Insurance Factory Limited or Aviva will carry out checks with external databases such as credit reference agencies and publicly available sources of information as part of this process to enable them to verify the information you provide, to assist them in providing the quote and for fraud prevention. If you have previously held a product with Insurance Factory Limited or obtained a quote in the past, they may carry out checks against the data they already hold on you.

How and why we use your information

We (Aviva), and our third parties, collect and use information (including data about health and unspent offences or criminal convictions) about you and, if relevant, somebody else covered under your policy and your family.

We do this so we can:

  • verify your identity and help prevent fraud
  • calculate our risk to insure you
  • calculate your price
  • set up, assess and maintain your insurance contract with us
  • renew and make changes to your cover
  • process claims
  • carry out marketing, profiling and analytics

We share information within the Aviva Group, our reinsurers (our own insurers) and specific other organisations for these purposes.

The information comes from:

  • what you've already told us
  • data we already hold about you (including from other quotes and policies with us)
  • publicly available sources
  • other organisations we trust
  • data about your device, general location and how you interact with our website

We use automated processes to make decisions

This means our software decides whether we can insure you and on what terms, deal with claims and carry out fraud checks. For more information, see the Privacy Notice for this policy.

You have rights about your information

For more about your rights and how and why we use your data, see the Privacy Notice for this policy. There's more detail in our Privacy Policy at www.aviva.co.uk/privacypolicy or you can request a copy by writing to us at Aviva, Freepost, Mailing Exclusion Team, Unit 5, Wanlip Road Ind Est, Syston, Leicester, LE7 1PD


The Aviva group and its agents would like to contact you from time to time to provide you with updates and offers for Aviva's products and services tailored to you by direct marketing by post, phone, e-mail or text.

Tell us if you don't want to hear from us